Help & Support

Reset Your Password

Student, Faculty, and Staff

If you signed up using your UC Berkeley credentials, any changes to your login settings will be made through the university.

Please visit the CalNet Authentication Service sign in or select one the options below for more information:

Guests

  1. Go to Forgot username/password

  2. Enter the Username or Email Address you used to register and select Reset Password.

    Screenshot of Username/Password Recovery screen.

  3. If we find an account matching the provided information, you'll get an email containing your account's Username and a link to reset your password.
  4. Click the blue Reset Password button in the email to choose a new password and access your account (this link will expire after 4 hours).
Can't find the email? If you haven't received the password reset email within 2 minutes, try checking your spam and junk folders for emails from info@offcampuspartners.com. If you still don't see the email, try using your username and/or any other email addresses possibly linked to your account. If you still don't receive an email or experience any other issues, please contact customer support for assistance.

Password Requirements

The password must be 8 or more characters long and contain at least 3 of the following 4 characters:

  • An uppercase letter
  • A lowercase letter
  • A number
  • A special character: !@#$%^&*

Password Security Tips

  1. Avoid Common Information: Don’t use easily guessable information like your name, birthdate, common phrases, or consecutive numbers.
  2. Be Unique: Do not reuse a password associated with other website accounts.
  3. Avoid Dictionary Words: Avoid using whole words that can be found in dictionaries, as automated tools can easily guess common words.

How to Find Your Username

To recover your username, go to Forgot username/password and enter your email address. You'll receive an email containing your account's username, along with a password reset link.

Not sure which login to use?

Enter your email address on the Username/Password Recovery and select Reset Password. If there is an account associated with your email address, you will receive your login information and password reset link.

If you haven't received an email, it's possible that your account was created using your university or college system login. To verify, try using the link provided below:

SIGN IN >

Still experiencing issues?

If you are still having trouble accessing your off-campus account, please contact customer support and we will be happy to help you.

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